Let Harris Anthropological Research UX services guide your journey toward smarter decisions and faster growth. Explore the possibilities now. This services section will be regularly updated as more services will become available soon.

Services

User Experience Services

HAR brings anthropological research methods to UX, treating usability as one part of a larger question: what people actually need, and what the evidence says about meeting it. Below are three ways to work together, and how pricing and billing work - making research development within reach even for small businesses and start ups.

Quotes and initial consultations are always free.

What are you interested in?

Choose the pricing structure that fits your project.

Understanding My Users

Get a clear, evidence-backed picture of who you're building for and why they behave the way they do.

User Interviews

What you assume your buyers want and what they actually say are rarely the same thing, this closes that gap before you build around a guess.

Conducting and analyzing user or customer interviews, report included.

Pricing Options: Flat fee · Hourly available · Foundation, Performance, & Strategy Subscription Plans

User Surveys

One person's opinion is a data point, five hundred is a pattern, this tells you which one you're actually looking at.

Designing, distributing, and analyzing a survey, includes report.

Pricing Options: Flat fee · Hourly available · Foundation, Performance, & Strategy Subscription Plans

Contextual Inquiry

People describe their workaround differently than they perform it, watching them in the moment catches what the interview alone would miss.

Observing users in their real environment using an existing product or service, to understand its contextual challenges and opportunities.

Pricing Options: Flat fee · Hourly available · Strategy Subscription Plan

Ethnographic Study

The habits that shape a purchase rarely surface in a single conversation, this is built to catch them anyway.

Observing and analyzing user behavior in real-world contexts, includes report.

Pricing Options: Flat fee · Hourly available · Strategy Subscription Plan

Diary Study

A single visit shows you a moment, this shows you the pattern that moment was part of.

Collecting self-reported user data over time through journals, apps, or video.

Pricing Options: Flat fee · Hourly available · Performance & Strategy Subscription Plans

Feedback / Textual Analysis

The complaints already sitting in your reviews and support tickets are telling you something specific, this is how you actually hear it.

Reviewing and analyzing text-based materials, such as website copy or existing user feedback, to identify sentiment patterns

Pricing Options: Flat fee · Hourly available · Foundation, Performance, & Strategy Subscription Plans

Affinity Mapping

A pile of research notes isn't insight until someone finds the pattern inside it, this is that work done for you.

Organizing research findings into themes to surface key user insights and opportunities, includes spreadsheet of findings.

Pricing Options: Flat fee · Hourly available · Foundation, Performance, and Strategy Subscription Plans

How-Might-We Workshops

A vague problem stalls a team fast, this turns it into a question everyone can actually act on.

Facilitating ideation sessions to generate actionable problem-solving statements, includes spreadsheet of findings.

Pricing Options: Flat fee · Hourly available · Foundation, Performance, & Strategy Subscription Plans

Literature Review

Somebody has likely already answered part of your question, this makes sure you're not paying to rediscover it.

Reviewing existing research and industry reports for exploratory research or to inform UX strategy.

Flat fee · Hourly available · Foundation, Performance, & Strategy Subscription Plans

Persona Development

A team that argues about who the user is will design for no one in particular, this gives everyone the same person to build for.

Researching and crafting user personas to guide design decisions. Includes human personas, write-ups, slides, and spreadsheet included, plus one free non-human or non-user persona.

Pricing Options: Flat fee · Hourly available · Performance & Strategy Subscription Plans

Test and Validate

Find out whether what you've built actually works, before you spend more on it.

Usability Testing

The feature your team is proud of and the feature your users can actually use aren't always the same thing, this is how you find out before launch does.

Moderated or unmoderated, remote or in-person testing, including analysis and report.

Pricing Options: Flat fee · Hourly available · Performance & Strategy Subscription Plans

Task Analysis

Every extra click and inconvienence is a small tax on someone's patience, this finds where that tax runs highest.

Evaluating user workflows and task completion efficiency.

Pricing Options: Flat fee · Hourly available · Performance & Strategy Subscription Plans

A/B Testing

An opinion about which version is better is a guess dressed up as confidence, this replaces the guess with a number.

Designing and running experiments to compare two versions of a feature, with data analysis and recommendations.

Pricing Options: Flat fee · Hourly available · Performance and Strategy Subscription Plans

Accessibility Audit

A user who can't complete your flow doesn't file a complaint, they just leave, this finds the barriers before they do.

Evaluation and recommendations to ensure compliance with accessibility standards such as WCAG, includes report.

Pricing Options: Flat fee · Hourly available · Performance and Strategy Subscription Plans

Competitor Audit Analysis

Your competitors have already made their mistakes in public, this is how you learn from them without repeating any.

Benchmarking competitors' UX and identifying opportunities for differentiation.

Pricing Options: Flat fee · Hourly available · Performance and Strategy Subscription Plans

Systems Integration and Automation Audit

If a connected tool fails silently, you won't be the one who catches it, a customer will, this finds those failures first.

Evaluating whether connected tools and automated workflows, such as a storefront routing orders to a fulfillment partner, actually perform as intended, and identifying where a process could fail silently without the client noticing. Built for non-technical owners who can't self-diagnose a backend failure.

Pricing Options · Hourly available · Foundation, Performance, and Strategy Subscription Plans

Test and Validate

Find out whether what you've built actually works, before you spend more on it.

UX Artifact Analysis

People show you what they actually need through the workarounds they build, this reads those signs so you don't have to guess at them.

A field study documenting how users interact with, modify, or adapt to products and services in real-world contexts.

Pricing Options: Flat fee · Hourly available · Subscription: Performance and Strategy Subscription Plans

User Behavioral / Interaction Flow Mapping

Where people actually pause, backtrack, or drop off rarely matches the flow on the whiteboard, this shows you the real one.

Observing and analyzing user behaviors across spaces or touchpoints to reveal trends and gaps.

Pricing Options: Flat fee · Hourly available · Subscription: Performance and Strategy Subscription Plans

User Journey Mapping

A customer's experience looks different from inside your product than it does from where they're standing, this puts you back on their side of it.

Creating a detailed user journey map based on research and analytics, includes maps.

Pricing Options: Flat fee · Hourly available · Performance and Strategy Subscription Plans

Journey Mapping Workshops

A journey map built by one person reflects one person's view, this builds it with everyone who holds a piece of the answer.

Conducting collaborative workshops to develop detailed user journey maps and uncover insights.

Pricing Options: Flat fee · Hourly available · Performance and Strategy Subscription PLans.

Card Sorting

Your team's mental model of your own site is not your customer's, this is how you find out where the two disagree.

Conducting card sorting exercises to refine information architecture and navigation design.

Pricing Options: Flat fee · Hourly available · Foundation, Performance, and Strategy Subscription Plans

Storyboarding

A concept is easy to misread in a meeting and easy to align on in a picture, this is the picture.

Visualizing user journeys and interactions through storyboard sketches or mockups.

Pricing Options: Flat fee · Hourly available · Foundation, Performance, and Strategy Subscription Plans

Service Blueprinting

Every handoff a customer never sees is also a place a sale can quietly fail, this maps every one of them before they cost you a customer.

Mapping the full path from a customer's first contact through final delivery, including the backstage operations a customer never sees, platform handoffs, fulfillment coordination, and the points where a sale could quietly break down. Distinct from Journey Mapping, which tracks only what the customer experiences.

Pricing Options: Flat fee · Hourly available · Performance and Strategy Subscription Plans

Design and Build

Turn the plan into something real, ready for users or stakeholders to react to.

Wireframes

A layout is cheap to change on paper and expensive to change in code, this is where you make the changes while they're still cheap.

Development of low-fidelity wireframes, paper and/or digital.

Pricing Options: Flat fee · Hourly available · Foundation, Performance, and Strategy Plans

High-Fidelity Mockups

Stakeholders react to what something looks like, not what it's supposed to look like eventually, this gives them the real thing to react to.

Development of fully designed mockups.

Pricing Options: Flat fee · Hourly available · Strategy Subscription Plan

Interactive Prototypes

A click that behaves like the real thing surfaces problems a static image never will, this is how you find them before a developer builds around them.

Clickable prototypes for usability testing or stakeholder presentations.

Pricing Options: Flat fee · Hourly available · Performance and Strategy Subscription Plans

Design System Creation

Every inconsistent button and mismatched spacing chips away at trust in small, cumulative ways, this is how you stop paying that cost one screen at a time.

A comprehensive design system with reusable components and guidelines.

Pricing Options: Flat fee · Hourly available · Strategy Subscription Plan

Responsive Design

A product that only works on the screen it was designed on is a product half your visitors can't actually use, this closes that gap.

Designs optimized for desktop, tablet, and mobile devices.

Pricing Options: Flat fee· Hourly available · Strategy Subscription Plan

Redesign Project

A product that's quietly stopped working for its users doesn't announce itself, it just loses them slowly, this is how you catch it before that's permanent.

A full redesign of an existing website or app.

Pricing Options: Flat fee · Hourly available · Strategy Subscription Plan

Brand Identity Translation

The identity you've already built in person doesn't disappear online unless nobody translates it, this makes sure it doesn't.

Translating an already-established offline identity, materials, framing choices, the way a client talks about their own work, into a consistent digital presence across every storefront and touchpoint. Distinct from Design System Creation, which assumes a digital product already exists and needs a component library; this service starts from an identity that has never lived online before.

Pricing Options: Flat fee · Hourly available · Strategy Subscription Plan

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UX Foundations Plan

For startups and small businesses that need structured user insight without a deep-dive engagement.

Get a Quote

$428 / month

Covers up to 10 hours/month across methods like affinity mapping, card sorting, surveys, and literature review.

Best for: early-stage teams organizing user feedback and refining navigation.

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UX Performance Plan

For businesses ready to optimize usability through structured research.

Get a Quote

$1,282 / month

Covers up to 25 hours/month, including usability testing, competitor audits, persona development, and user interviews.

Best for: teams sharpening a product's competitive edge with data-driven insight.

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UX Strategy Plan

For organizations investing in full-range, high-impact UX development.

Get a Quote

$3,988 / month

Covers up to 50 hours/month, including ethnographic studies, contextual inquiry, redesign projects, and responsive design.

Best for: businesses making UX a core part of long-term strategy.

Flat Fees

A set price per deliverable, quoted after a free consultation. Best for clearly scoped projects and predictable budgets.

Requires a 25% non-refundable deposit upfront, applied toward the total invoice, with the remaining 75% balance payable upon completion.

Flat fees are based on different factors, but will be returned in an estimate after you request quote.

Get a Quote

See Fee Ranges

Available Studies	UX Foundations Plan	UX Performance Plan	UX Strategy Plan
Affinity Mapping	X	X	X
Card Sorting	X	X	X
User Surveys	X	X	X
Feedback / Textual Analysis	X	X	X
How-Might_We Workshops	X	X	X
Storyboarding	X	X	X
Literature Review	X	X	X
Wireframes	X	X	X
Systems Integration and Automation Audit	X	X	X
A/B Testing		X	X
Competitor Audit Analysis		X	X
Usability Testing		X	X
Persona Development		X	X
User Interviews		X	X
User Journey Mapping		X	X
UX Artifact Analysis		X	X
Interactive Prototypes		X	X
Service Blueprinting		X	X
Contextual Inquiry			X
Ethnographic Field Studies			X
High-Fidelity Mockups			X
Journey Mapping Workshops			X
Redesign Projects			X
Responsive Design Optimization			X
Brand Identity Translation			X

Would you like to know more?

UX Service Discounts: 10% off for first-time clients (not for subscription plans) 10% off for 10+ hrs work (for hourly rates) 15% off Veteran’s (including Veteran-owned business) discount. Not stackable with other discounts. (not for subscription plans) 15% off Tribal discount. Not stackable with other discounts. (not for subscription plans) 15% off Environmental non-profit organization. Not stackable with other discounts. (not for subscription plans) 15 off Loyalty Discount: Repeat clients enjoy after their first 50 hours (at an hourly rate) with HAR. Not stackable with other discounts. (not for subscription plans)

See Travel Fees

Wanna learn more about UX?

Services

User Experience Services

What are you interested in?

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Choose the pricing structure that fits your project.

Would you like to know more?